Frequently Asked Questions
Everything you need to know about Wraith Esports products and services.
What is the typical shipping time for international orders?
International orders generally arrive within 7 to 14 business days. We provide tracking information via email as soon as your package leaves our warehouse.
Do your mousepads and glide feet come with a warranty?
Yes, all Wraith Esports peripherals are covered by a 1-year limited warranty against manufacturing defects to ensure the best competitive gaming experience.
What is your return policy for gaming peripherals?
We offer a 14-day return period for unused items in their original packaging. Please note that for hygiene reasons, some wearable or consumable electronics may have specific restrictions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to provide a secure checkout process.
Are your glass mouse skates compatible with all mouse sensors?
Our glass skates are designed for high compatibility with modern optical sensors. However, we recommend checking your specific mouse model's LOD (Lift-Off Distance) settings for optimal performance.
How can I track my order once it has been placed?
Once your order is processed, you will receive an automated email containing a tracking link and number. You can also view your order status by logging into your Wraith Esports account.